When will I get my order?

Due to COVID-19 our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We are seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It is difficult to predict the shipping times.

My order should be here by now, but I still do not have it. What should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Here is our shipping time:

  • Handling Time: 2 - 3 Days ( Mon - Fri )
  • Transit Time: 4 - 6 Days ( Mon - Fri )
  • Order cut off time: 05:00 pm (GMT-05:00) Eastern Standard Time (New York)

Shipping Address Issues

G.R.A.C.E. Apparel WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes.


Shipments that are unclaimed are returned to our print-on-demand company. You will be liable for the cost of a reshipment.



How do I track my order?

You will receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at ordes@gracepapparel.shop.              

I received a wrong/damaged product, what should I do?

We apologize if the product you ordered arrived damaged. To help us resolve this for you quickly, please send us an email at orders@graceapparel.shop within a week to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product that you received including the style/design, size and color. Please attach a picture of the product (s) showing the problem. For example: showing the size, the defect or the wrong item.  We will get back to you with a resolution as soon as possible!

I Forgot To Use My Discount Code

Unfortunately, our system does not allow us to adjust the prices on finalized purchases. Once your order has been confirmed, it is not possible to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.

Only ONE discount code may be applied per order.

This also applies to Free Shipping discount codes.



The G.R.A.C.E. Apparel page on the Refunds, Returns and Exchanges page provides detailed information about options and procedures for any issues with your order.


Is my G.R.A.C.E. Apparel shirt men's or women's sizing?

All G.R.A.C.E. Apparel hoodies, T-shirts and sweatpants are unisex sizes unless otherwise stated.



Prices for our products are subject to change without notice.

The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.

We thank you for understanding this policy!

Updated: February 18, 2024